Orders
After placing your order processing and shipping will take 5 – 7 business days.
To track the status of your order visit the order tracking page using the unique order number or shipment tracking number.
Damaged Items:
If your order arrives with any damaged items due to shipping, please contact our customer care team within 48 hours of receiving your package. Send an email to customercare@margonomave.com with the subject line “Damaged Item” and provide the following details:
- Your order number
- A clear photo of the damaged item(s)
- A description of the damage
Our customer care team will assess the situation and provide further instructions on how to proceed. Please refrain from attempting to fix or alter the damaged item without our guidance, as it may affect your eligibility for a replacement or refund.
Exceptions and Special Instructions: In rare cases, we may make exceptions to our return and exchange policy for specific circumstances. If you believe your situation warrants special consideration, please contact our customer care team at customercare@margonomave.com. We will review your request on a case-by-case basis and provide further instructions accordingly.
To contact a team member with any issues or concerns visit our contacts page
Payments
Our payment methods range from all major credit and debit cards. Digital wallets such as Apple & Google pay are also accepted.
Forms of payment will be charged immediately after order is placed.
Sales tax will be added at checkout calculated by the tax rate of the shippping address.
If your payment is declined while trying to place an order, please contact your bank or contact us on our contact page
For any questions or concerns with payments you can visit our contact page
Shipping
Free shipping is offered to all orders.
Shipping Method:
We utilize USPS for our international shipping service. USPS offers reliable and efficient delivery options to ensure your package reaches you in a timely manner. The specific USPS shipping options available for your country will be displayed at checkout.
Delivery Time:
The delivery time for international orders varies based on the destination country and customs processing. Generally, you can expect your package to arrive within 7-21 business days from the date of shipment. Please note that unexpected delays may occur due to customs inspections or other factors beyond our control.
Tracking Information:
We provide tracking information for all international shipments. Once your package is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package on the USPS website or the website of your local postal service.
Tracking Information:
We provide tracking information for all shipments. Once your package is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package on the order tracking page using the tracking number provided in email confirmation.
Orders under $100 are charged a $10 shipping fee plus tax at checkout.
We strive to ensure a smooth and reliable shopping experience for our customers. However, please note that once a package has been shipped, we are not responsible for any lost or stolen packages. We encourage you to carefully read the following information regarding lost or stolen packages and the necessary steps to take:
Responsibility After Shipment:
Once your package has been handed over to USPS (United States Postal Service) or the designated shipping carrier, the responsibility for the package transfers to the shipping carrier. This means that any issues, including lost or stolen packages, should be reported directly to the shipping carrier.
Lost or Stolen Package Claims:
If you believe your package is lost or stolen, we advise you to take the following steps:
- Check the tracking information to ensure it hasn’t been misrouted or delayed.
- Contact your local post office or the shipping carrier’s customer service to report the issue and file a claim.
- Provide the necessary details, such as the tracking number, shipment details, and any supporting documentation, to assist in the claim process.
- Follow the instructions provided by the shipping carrier regarding the next steps and any additional information required for the claim.
Insurance and Reimbursement:
Depending on the shipping method selected and the specific terms of the shipping carrier, some packages may be insured against loss or damage. If your package was insured, you may be eligible for reimbursement through the shipping carrier’s claims process. Please refer to the shipping carrier’s policies and guidelines for more information on insurance coverage and the claims process.
Contact Us:
If you have any questions or need assistance during the claims process, please don’t hesitate to contact our customer care team. While we are unable to directly resolve issues related to lost or stolen packages, we are here to support you and provide any necessary documentation or assistance required to file your claim with the shipping carrier.
Yes you are able to use a different address other than the billing address provided. During checkout you will be given the option to ship to a separate address.
For any questions or concerns with shipping you can visit our contact page
Refunds
Purchases are Final Sale:
All purchases made on our website are considered final sale. We do not accept returns or exchanges for items unless they are damaged during shipping. We encourage you to review the product details, size charts, and descriptions before making a purchase to ensure the right fit and satisfaction.
Damaged Items:
If your order arrives with any damaged items due to shipping, please contact our customer care team within 48 hours of receiving your package. Send an email to customercare@margonomave.com with the subject line “Damaged Item” and provide the following details:
- Your order number
- A clear photo of the damaged item(s)
- A description of the damage
Our customer care team will assess the situation and provide further instructions on how to proceed. Please refrain from attempting to fix or alter the damaged item without our guidance, as it may affect your eligibility for a replacement or refund.
Exceptions and Special Instructions:
In rare cases, we may make exceptions to our return and exchange policy for specific circumstances. If you believe your situation warrants special consideration, please contact our customer care team at customercare@margonomave.com. We will review your request on a case-by-case basis and provide further instructions accordingly.
Contact Us:
If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact our customer care team. You can reach us by sending an email to customercare@margonomave.com or visiting our Contact Us page on the website.
Please note that all return and exchange requests are subject to approval based on our policies. We appreciate your understanding and cooperation in adhering to these guidelines.
For any questions or concerns with Refunds or exchanges you can visit our contact page